Privacy Policy

Last updated — September 2026

Introduction

Melner Ltd (“Melner”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website at melner.co.uk, contact us by phone or email, or engage our services.

Melner Ltd is a company registered in England and Wales (Company No. 10348665) with its registered office at 63 Mercier Court, 3 Starboard Way, London E16 2JW. We are the data controller for the personal information we process.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect the following personal information:

Your name, email address, phone number, and postal address when you contact us through our website, by email, or by phone
Details about your property and project when you submit an enquiry or request a consultation
Correspondence between us during the course of a project or enquiry
Payment and billing information when you engage our services under contract
Technical data such as your IP address, browser type, and pages visited when you browse our website, collected automatically through cookies and similar technologies

How we use your information

We use your personal information for the following purposes:

To respond to your enquiry and provide information about our services
To prepare quotations, proposals, and contract documentation
To deliver construction, refurbishment, and maintenance services under contract
To manage our relationship with you during and after a project
To process payments and maintain financial records
To comply with legal and regulatory obligations, including tax, health and safety, and building regulations
To improve our website and understand how visitors use it

Legal basis for processing

We process your personal information on the following legal bases under the UK GDPR:

Consent — when you submit an enquiry through our website or contact form, you consent to us using your information to respond
Contract — when we enter into a contract with you for construction or maintenance services, processing your information is necessary to fulfil that contract
Legitimate interest — we may use your information to improve our services, maintain our client relationships, and manage our business operations, where this does not override your rights
Legal obligation — we may process your information where required by law, including tax reporting, building control compliance, and health and safety record-keeping

Who we share your information with

We do not sell your personal information to third parties. We may share your information with:

Architects, interior designers, structural engineers, and other consultants appointed on your project, where necessary to deliver the agreed scope of work
Subcontractors and suppliers engaged on your project, limited to the information they need to carry out their work
Local planning authorities, building control bodies, and freeholders where required for consents and approvals
Our accountants, legal advisors, and insurers for business administration purposes
HMRC and other regulatory bodies where required by law
Website hosting and analytics providers who process data on our behalf (currently Squarespace and Google Analytics)

All third parties who process data on our behalf are required to handle your information securely and in accordance with applicable data protection law.

Cookies and website analytics

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how visitors use the site.

Essential cookies — required for the website to function correctly, including session management and security
Analytics cookies — we use Google Analytics to collect anonymised information about page views, traffic sources, and user behaviour. This data helps us improve the website and does not personally identify you
Third-party cookies — if you interact with embedded content such as Instagram feeds or Pinterest buttons, those platforms may set their own cookies subject to their own privacy policies

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

How long we keep your information

We retain your personal information only for as long as necessary for the purpose it was collected:

Enquiries — if your enquiry does not lead to a project, we retain your contact details for up to 24 months, after which they are securely deleted unless you ask us to keep them
Project records — construction project records, contracts, and associated correspondence are retained for a minimum of 6 years after project completion, in line with limitation periods under English law and building regulation requirements
Financial records — invoices, payment records, and tax-related documents are retained for a minimum of 6 years as required by HMRC
Maintenance plan clients — your information is retained for the duration of your subscription and for 24 months after it ends

How we protect your information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include secure email communications, password-protected systems, and limiting access to personal data to those employees and contractors who need it to perform their duties.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standard.

Your rights

Under the UK GDPR, you have the following rights regarding your personal information:

Right of access — you can request a copy of the personal information we hold about you
Right to rectification — you can ask us to correct any inaccurate or incomplete information
Right to erasure — you can ask us to delete your personal information, subject to any legal obligations that require us to retain it
Right to restrict processing — you can ask us to limit how we use your information in certain circumstances
Right to data portability — you can request that we transfer your data to another organisation in a structured, commonly used format
Right to object — you can object to our processing of your information where we rely on legitimate interest as the legal basis
Right to withdraw consent — where we process your data based on consent, you can withdraw that consent at any time

To exercise any of these rights, contact us at info@melner.co.uk or write to us at the address below. We will respond to your request within 30 days.

International transfers

Your personal information is stored and processed within the United Kingdom. If we ever need to transfer your data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection law, including the use of standard contractual clauses or transfers to countries with adequate data protection frameworks.

Third-party links

Our website may contain links to external websites including Instagram, Pinterest, LinkedIn, and the websites of our collaborating architects and designers. We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies before providing any personal information.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Melner Ltd
Trinity Buoy Wharf
Studio 8, Proving House
London E14 0FR

Email: info@melner.co.uk
Phone: +44 7571 41762

If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk