Aftercare &
Maintenance
The Service
We don't disappear after handover.
A luxury refurbishment doesn't end when the keys are handed over. Materials settle. Seasons change. Joinery adjusts to humidity. Heating systems need their first service. Paintwork needs its first touch-up. The first year of a completed project is when the quality of the build — and the quality of the contractor — is truly tested.
Melner provides ongoing aftercare and maintenance for every project we deliver, and for new clients whose properties need a team they can trust. We remain on call, we respond quickly, and we hold ourselves to the same standard after handover as we did during the build.
We offer structured maintenance plans and subscriptions for clients who want proactive, scheduled care rather than reactive call-outs. From seasonal property inspections and heating servicing to emergency plumbing and joinery adjustments — everything is covered under one relationship, one phone number, and one team that already knows your home.
For Melner project clients, the first 12 months of aftercare are included as standard. For new clients and ongoing subscriptions, we offer three tiers of maintenance plan tailored to the property and the level of coverage required.
The finish is only as good as its first year. A hairline crack in new plaster, a drawer that stiffens in winter, a boiler that needs its first service — these are not defects. They are the natural settling of a new home. The question is whether your contractor is still there to deal with them.
What we cover
Every trade. One call.
Seasonal Inspections
Scheduled property inspections at key points in the year — checking heating systems before winter, drainage before autumn, exterior paintwork after summer. Proactive maintenance that prevents problems before they become emergencies.
Snagging & Defect Rectification
Post-completion snagging resolution for Melner projects and new clients inheriting other contractors' work. Hairline plaster cracks, joinery adjustments, paint touch-ups, and any settlement issues addressed promptly and properly.
Plumbing & Heating
Boiler servicing, underfloor heating commissioning, radiator balancing, leak detection, and emergency plumbing response. Annual heating system health checks included in all maintenance plans.
Electrical & Smart Home
Electrical safety checks, smart home system updates, lighting scene reprogramming, AV equipment servicing, and Wi-Fi network optimisation. Everything behind the walls kept current and functioning.
Joinery & Carpentry
Seasonal joinery adjustments as timber expands and contracts. Door realignment, drawer mechanism tuning, worktop resealing, and any bespoke furniture maintenance. The same craftsmen who built it maintain it.
Decorating & Touch-Up
Paint touch-ups, wallpaper repairs, grout resealing, and general cosmetic maintenance. Colour-matched using the original specifications from your project file — no guesswork, no mismatched patches.
External & Landscaping
Garden maintenance coordination, decking treatment, exterior painting, window cleaning, and gutter clearance. For properties with garden rooms and extensions, structural and weatherproofing checks included.
Emergency Response
24-hour emergency call-out for leaks, boiler failures, electrical faults, and security issues. Priority response for maintenance plan subscribers — a trusted team on the other end of the phone, day or night.
Property Management
For clients who travel or own multiple properties — key holding, regular property checks, post and parcel management, contractor access coordination, and pre-arrival preparation to ensure the home is ready when you return.
Maintenance Plans
Three tiers. One standard.
Essential
Annual subscription
Core maintenance coverage for properties that need reliable, scheduled care and a trusted team on call for when things go wrong.
- Two seasonal property inspections per year
- Annual boiler and heating service
- Priority emergency call-out
- Joinery and carpentry adjustments
- Paint touch-ups and minor repairs
- Dedicated account manager
- 24-hour emergency phone line
Complete
Annual subscription · Most popular
Comprehensive coverage for prime London homes. Everything in Essential plus full systems care, smart home support, and proactive maintenance scheduling.
- Four seasonal property inspections per year
- Annual boiler, heating, and plumbing service
- Electrical safety inspection
- Smart home and AV system check and updates
- Joinery, carpentry, and flooring maintenance
- Decorating touch-ups and grout resealing
- External and garden maintenance coordination
- Priority emergency call-out — same day
- Dedicated account manager
- 24-hour emergency phone line
Premium
Annual subscription · Full service
The complete property care package for clients who expect their home to be maintained to the same standard it was built. Includes property management for those who travel.
- Monthly property inspections
- All systems servicing — heating, electrical, AV, smart home
- Unlimited joinery and carpentry adjustments
- Seasonal decorating and cosmetic refresh
- External maintenance and landscaping coordination
- Key holding and property management
- Pre-arrival preparation
- Contractor access coordination
- Priority emergency call-out — 2-hour response
- Dedicated account manager
- 24-hour emergency phone line
Why it matters
The team that built it should maintain it.
When Melner maintains a property we built, we already know every material, every system, every paint colour, and every supplier involved. We have the original project file, the as-built drawings, and the specifications for every fixture and fitting. There's no diagnostic phase, no guesswork, and no risk of a general handyman damaging work that took months to get right.
For new clients whose properties were built by another contractor, we begin with a full condition assessment — documenting every system, every finish, and every potential issue. That assessment becomes the baseline for ongoing care.
We also maintain relationships with the original suppliers and specialists involved in our projects. If a marble tile needs replacing, we go back to the same quarry. If a smart home system needs updating, we contact the same programmer. If a bespoke piece of joinery needs attention, the same craftsman who made it comes back to adjust it.
This continuity is what separates a maintenance plan from a list of call-out numbers. It's a relationship — with a team that knows your home as well as you do, and cares about it almost as much.
Every plan is billed annually and can be adjusted at renewal. Pricing is based on the property size, systems installed, and level of coverage required. Contact us for a tailored quote.
Full scope
Everything your home needs, ongoing.
Our aftercare and maintenance service covers every trade and system within the property. The scope below is indicative — every maintenance plan is tailored to the specific property, its systems, and the client's requirements.
- Seasonal property inspections
- Boiler and heating system servicing
- Plumbing checks and leak prevention
- Electrical safety inspection
- Smart home system updates
- AV and network optimisation
- Joinery and carpentry adjustments
- Flooring maintenance and resealing
- Paint touch-ups and decorating
- Grout and sealant renewal
- External painting and maintenance
- Garden and landscape coordination
- Window and gutter cleaning
- Emergency plumbing and electrical
- Key holding and property checks
- Contractor and access coordination